One night at beginning of November, 10:00 pm, Calgary winter night dark early then summertime, the sky is darkened at 10:00 pm, I dropped one raider at downtown and found a place park my car at 10th Ave, shortly after I received a request to trip, the distance is not so far which at same Ave, after I packed my car at pinpoint, then tax a message to the rider,” I have arrived” then I wait for the raider to find my car
Uber set up 2 minutes free wait time to raider, 3 minutes charger raider wait time after 3 minutes wait time Uber will let the driver cancel then the driver can select one for a reason to cancel, for example, “ raider is no showing up” is one of reason, driver cancel it will charger 5 dollar to raider, but actually, driver only can receive 3.65 and due to uber take 25% out!
Normally I will not cancel after 3 minutes approached, I would like to call the raider to find if they will come or like cancel the trip, so I called the raider through APP provided free call, a ladies pack the phone and told me, she is on the way give him 1 minute, so I continue to wait until over 5 minutes, the raider still not showing up, so I call the raider again, but he does not pick up my phone again and requests left a message, in the 10:00 pm that night, NHL hack game was ongoing, it is surge time at that day due to there is hack again play on the Calgary, so I don’t want to wait, I select to cancel the trip and received 3.65 dollar, I did not move my car immediately and start to wait for another raider booked in.
After 2 minutes later, in my APP, I received a trip request, the address exactly the same with fast time 115 10 ave SE, due to my car just pack at the pinpoint, so I accept this trip immediately and wait for the raider to show up, due to the first approach time. So the Uber immediately start counting 3 minutes waiting time, to be surprised, after 3 minutes the raider canceled this trip, the reason is not clear, maybe he can’t find my car, or maybe he found the driver is the one who canceled the last trip and he fell not happy. That is fine for me, I am not moving my car and received another 3.65, and raider was charged 5 dollars again, I contiguously waited and was not move the car after she did cancel
The interesting thing happen after another 2 minutes, I received requests to trip third time at the same address, the same pinpoint, certainly, I accepted, after I accepted his booked trip, he did not cancel and I received a phone call from the ladies, he was Aggrey and question to me where are you: I wait on the street and can’t find you. I answered I parked my can exactly the pinpoint, and I fire me emergency parking light is on, if you find the pinpoint and you can find my car immediately.
Now he started to check his App address on his phone while we are still in communication, and he found he put the wrong address in the APP which should be 114 10 Ave SW, which is not SE, Calgary did southeast and southwest through the central street, so the same street which will behave two names on it, I already accepted his trip requests so in the phone I asked him to change the pickup location which will change the pinpoint then I would like to drive my car to his location, but He told me he can’t change he needs to cancel again, then I received third 3.65 and he was charged the 3 times 5 dollar, totally $15 dollars, while I was waiting she booked the fourth time, I received another trip requests then I accepted
This story tells us when inputting your pickup place, please carefully check to make sure the input is correct, for the driver, the first response is to drive to the pinpoint when the car approaches the pinpoint, the APP will send a notification to the raider and the timer will start, if the raider careless to put the wrong pinpoint which will take a risk getting the charge.
This situation was happened several times due to the raider inputting the wrong point and getting charged $5, then sometimes they input again.